- Overview
This Privacy Policy outlines how Petal & Shine, operated by Create Kings Pty Ltd. ("we" , "us", our"), collects, uses, and protects your personal information in accordance with the Privacy Act 1988 (Cth).
By using our website, you agree to the terms of this Privacy Policy.
2. What Information We Collect
We may collect the following types of personal information:
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment information (processed securely via third parties - we do not store card details)
- IP address, device type, browser information
- Website usage data (pages viewed, time on site, interactions)
- Any informationyou provide when contacting us
3. How We Collect Your Information
We collect your information when you:
- Place an order
- Create an account
- Subscribe to emails or marketing
- Contact us via forms, chat or email
- Interact with our website (via cookies and tracking tools)
4 How We Use Your Information
We use your personal information to:
- Process and deliver your orders
- Communicate order updates and customer support
- Send marketing communications (where you opt in)
- Improve our website, products, and user experiance
- Detect and prevent fraud or misuse
- Comply with legal obligations
5. Sharing Your Information
We may share your information with trusted third parties where necessary including:
- Payment providers (e.g. Stripe, PayPal, Afterpay, Apple & Google Pay.)
- Shipping and courier providers
- Ecommerce and hosting platforms
- Marketing and analytics providers
We only share informationnecessary to operate our business and do not sell your personal information.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Enable core website functionablity
- Analyse traffic and behaviour
- Personalise your experiance
- Deliver relevant advertising
This may include tools from third parties such as Google and Meta.
You can control or disable cookies through your browser settings. A cookie banner may also be displayed when you visit our site.
7. Marketing Communications
- You will only receive marketing emails if you opt in or make a purchase (where permitted by law).
- You can unsubscribe at any time using the link in any email.
8. Oversears Disclosure
Some of our third-party providers may store or process data outside Australia. By using our website, you consent to this disclosure.
We take reasonable steps to ensure overseas providers handle your data securely.
9 Data Security
We take resonable precautions to protect your personal information from misuse, loss, or unauthorised access.
However no system is completely secure, and we cannot guarantee absolute security.
10. Access & Correction
You have the right to:
- Request access to the personal information we hold about you
- Request corrections if your information in accurate
To do so, please contact us using the details below.
11. Retention if Data
We retain personal information only as long as necessary to:
- Fulfil orders and provide services
- Comply with legal obligations
- Resolve disputes
12. Third-Party Links
Our website may contain links to third-parties websites. We are not responsible for their privacy practices.
13. Chages to This policy
We may update this Privacy Policy from time to time. Updates will be posted on this page and take effect immediately.
14. Contact Us
If you have questions or requests regarding your privacy, contact us:
Business Name: Petal & Shine
Email: help@petalandshine.com.au
Address: 42-62 Pound Road West, Dandenong South, Victoria 3175.